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FREQUENTLY ASKED QUESTIONS
Eligible items can be returned for a refund of the merchandise value within 30 days of receiving an order.
How to Return
- Return by USPS – print a return label from our Returns Policy page and bring to your local post office.
Items Not Eligible for Returns
- Monogrammed/Personalized items
- Final sale items
- Items damaged through normal wear and tear
For Complete details
See our Returns & Refunds Page
When selecting a style for your monogram, the order of initials varies according to the style. When the center letter is taller than the others, the order of initials is traditionally first/last/middle. For example, say your name is Laura Marie Clark, the monogram would be LCM. For styles in which all letters are equal in size, the order of initials should be first/middle/last. In this case, the monogram would be LMC.
Please NOTE: Unfortunately, we do not offer returns on personalized products. Verify your monogram, engraving or personalization is correct before purchasing.
You can track your order 24 hours after its placed. You can check your order status at our Order Tracking page.
Please have your Order ID and billing email available. This was given to you on your receipt and in the confirmation email you should have received.
Duvétti has sophisticated encryption and authentication tools to protect the security of your credit card information, and we will do our best to protect its security on our systems. Specifically, every page in the Duvétti.com ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption, which is designed to render information unreadable should anyone try to intercept it. However, we cannot guarantee or warrant the security of any information you transmit to or from our website, and you do so at your own risk. To help ensure others will not have access to your credit card information while on our website, we urge you to sign off your account and close your browser window when you have finished your visit, especially if you are sharing a computer with someone else or are using a computer in a public place.
We ship most orders within 1-2 business days. However, processing time varies depending on personalization selection and does not include weekends or holidays.